Pitman, an Agfa Company (Hereinafter referred to as “Pitman”)
Credits/Returns

In order to serve you as efficiently as possible, the Pitman Return Policy incorporates several major advantages including:

--product pick up wherever logistically feasible
--on-site inspection by manufacturer’s Technical Representatives
--expeditious processing of all approved credits

We make every effort to issue approved credits in five working days following receipt of returned merchandise or manufacturer’s acceptance.

Overall Guidelines

Before any product or material may be returned, written and or verbal approval must be obtained from a Pitman Customer Care Representative at 1-888-274-8626. Following approval, merchandise should be ready for pick-up. Credit will be issued less additional freight charges incurred.

Merchandise Returned Within 30 Calendar Days of Purchase

Upon notification of a Pitman Customer Care Representative, standard factory stock material may be returned within 30 days from original date of purchase as shown on the invoice. Except for special cuts and non-stock items, no restrictions apply and there are no restocking charges.
All returned material must be received by Pitman in condition suitable for resale, with original packaging unopened and original seals intact.

Merchandise Returned After 30 Calendar Days Following Purchase

For merchandise returned after 30 calendar days from original date of purchase as shown on the invoice, the following conditions apply:

• No special cuts accepted.
• Non-stock products subject to manufacturer acceptance. Credit will be issued less any expenses charged by manufacturer for return and credit.
• Returns subject to 15% restocking charge.
• If applicable, material must have 6 months dating.
• Material not within dating guidelines or otherwise not salable will not be accepted.
• Material must be in condition suitable for resale, with original packaging unopened and original seals intact.

Defective Product/Warranty Returns

• If product is suspected of being defective, notify a Pitman Customer Care Representative. They will contact the manufacturer and arrange an investigation at your location. Returns will not be accepted unless authorized by the manufacturer’s technical representative. Follow all procedures requested by the manufacturer’s technical representative.
• If product is under warranty from a manufacturer, contact Pitman Customer Care. They will arrange to get the warranty item returned to the vendor and credit will be issued for that item. Please note: Shipping costs for the replacement item are the responsibility of the customer and will not be credited.

All returns are subject to a count and inspection at time of receipt by Pitman and/or the manufacturer.

How to Prepare Merchandise for Return

• Call your Pitman Customer Care Department at (888) 274 - 8626 and request a Return Authorization Number.
• At time of request , you will need to provide:
      -- quantities and description of item(s) to be returned

           -- picking ticket number from the packing slip or invoice number
           -- date of purchase
            -- reason for the return
           -- batch or lot number

• A Pitman Customer Care Representative will process your request. If you are returning stock merchandise, you will be advised whether it will be picked up or is to be shipped to Pitman freight prepaid.
• If you are returning non-stock merchandise, Pitman will contact the manufacturer and you will be notified as soon as we receive return authorization, denial or applicable restocking charges.

• Upon receipt of product, Pitman will inspect for condition and dating. If acceptable, return credit will be processed.
• Pitman and Manufacturers will not accept returns for credit if:

            --boxes displaying marks, stickers or writing
            --products with short or expired dating
         --special made items

Merchandise Damaged During Transit

To receive prompt replacement and avoid unnecessary paperwork, the following requirements must be met:

• Each shipment should be thoroughly examined at time of delivery. Any loss or serious damage to cartons or merchandise should be noted on the freight bill and signed by the carrier’s driver. Failure to make such notations may invalidate the claim.
• Damage during transit must be reported within 24 hours of delivery.
• Unless damaged in transit, all merchandise must be returned in condition suitable for resale, with original packaging unopened and original seals intact.

  NOTE: Due to EPA regulations, all unopened chemistry authorized for return must be accompanied by approved shipping documents. Drivers cannot accept chemicals without EPA and DOT documentation.

Claims for Shortages in Shipment and Defective Products

• Shortages must be reported to Pitman within 24 hours of delivery. Shortages concealed due to full skid deliveries must be reported within 48 hours of delivery. If these conditions are not met, Pitman reserves the right to refuse claims.

Customer Care Contact Information

 Phone: 888-274-8626